Question 1

Can I deposit/withdraw cryptocurrencies to/from my Finst account?

Accepted Answer

We do not currently offer the possibility to deposit or withdraw cryptocurrencies to and from your Finst account. However, this is something we are working on and expect to offer in the future. We will inform all our clients as soon as this service becomes available.

Question 2

How can I contact the customer service?

Accepted Answer

Our customer service is comprised of crypto experts which can be reached between Monday-Friday and 9h00 to 18h00.

You can contact us by:

Live chat
E-mail: support@finst.com
Phone: +31 (0)2 02 41 71 61

Question 3

Is Finst hiring?

Accepted Answer

We are always looking for talents to join us and help us shape the crypto world. You can find all our open positions on our career website.

Question 4

Can I invest through desktop?

Accepted Answer

Yes, we have developed an intuitive, fast and comprehensive desktop platform, that you can use without downloading any software. You can access our desktop platform via app.finst.com.

Question 5

How are cryptocurrency prices determined?

Accepted Answer

Similar to traditional financial instruments, the prices of cryptocurrencies are determined based on the supply and demand between market participants. The “ask” price refers to the price you would obtain if you were to buy a digital asset. Oppositely, the “bid” price is the price you would receive when selling a digital asset. The difference between the best bid price and the lowest ask price of a specific cryptocurrency is called the spread. The more liquidity there is on a specific asset, the lower the spread will tend to be.

At Finst, we compute our own prices which are displayed on our platform for indicative purposes. Besides the applicable trading fees, these prices include all potential costs for you as an investor, such as third-party costs and any mark-up added by Finst. The final execution price may vary depending on market circumstances and can be viewed in your activity dashboard once an order has been executed.

Question 6

Where can I find the fee schedule?

Accepted Answer

Our fee schedule can be found easily on our “Fees” page or by clicking here.

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