Question 1

How to withdraw (send) cryptocurrencies to an external wallet?

Accepted Answer

Finst supports withdrawals for a large selection of cryptocurrencies. It is possible to send your crypto to different exchanges or personal wallets. Please note that, due to laws and regulations, it is only possible to transfer cryptocurrencies to a wallet address that belongs to you.

Before you can withdraw cryptocurrencies, you need to whitelist an external wallet address and add it to your address book from the settings page of your account. Once this step is completed, you can withdraw your cryptocurrencies by following the steps below.

||| Warning: Withdrawals made through an unsupported network will result in the permanent loss of your cryptocurrencies.

||| Due to the entry into force of the new "Travel Rule" regulation, crypto withdrawals to hosted wallets (i.e. other exchanges) will become temporarily unavailable as from the 30th December 2024 until further notice. Withdrawals to self-hosted wallets (e.g. Ledger, MetaMask etc.) remain available.

1) Log in to your Finst account 2) Select the asset you want to withdraw and click “Withdraw” on the asset page 3) Enter the quantity you want to withdraw 4) Select the address where you want to send cryptocurrency and click continue 5) Preview the transaction details and applicable withdrawal fees and click confirm

Your cryptocurrencies should arrive within a few minutes up to several hours depending on

Question 2

How to deposit cryptocurrencies to my Finst wallet?

Accepted Answer

Transferring cryptocurrencies to your Finst wallet is easy and free:

Log in to your Finst account and click on the “Deposit” button on the market page
Search the crypto you want to deposit and click on it
Carefully read the deposit requirements and warnings, and click the copy icon next to your wallet address
Paste the address (and other details if applicable) into the platform or wallet from which you want to deposit. Do not type the address manually to avoid any mistake.

||| Due to the entry into force of the new "Travel Rule" regulation, crypto deposits from hosted wallets (i.e. from other exchanges) will become temporarily unavailable as from the 30th December 2024 until further notice. Deposits from self-hosted wallets (e.g. Ledger, MetaMask etc.) remain available.

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Question 3

How do I verify an external wallet address?

Accepted Answer

To comply with the Travel Rule regulation, we may require you to perform a one-time wallet address verification when depositing or withdrawing cryptocurrencies to or from your Finst account.

We provide several easy and quick methods to verify your external (self-hosted) wallet, such as message signing and uploading screenshots of your external wallet where the mandatory information is visible. You can verify your external (self-hosted) wallet address in your address book or by clicking on the "Pending" status next to the corresponding crypto transfer in your activity history. Your documentation will be reviewed within 2 business days, although it may take longer in some cases.

Once an external wallet address is verified, all future deposits and withdrawals from and to this external address will be processed automatically.

Question 4

Which cryptocurrencies can I deposit/withdraw at Finst?

Accepted Answer

Below is the list of cryptocurrencies for which we currently support deposits and withdrawals and their respective network.

To obtain more information about the expected execution time of a cryptocurrency deposit, please click here.

||| Warning: Deposits and withdrawals made through an unsupported network will result in the permanent loss of your cryptocurrencies.

||| Due to the entry into force of the new "Travel Rule" regulation, crypto deposits and withdrawals from and to hosted wallets (i.e. other exchanges) will become temporarily unavailable as from the 30th December 2024 until further notice. Deposits and withdrawals from and to self-hosted wallets (e.g. Ledger, MetaMask etc.) remain available.

| Cryptocurrency | Ticker | Network | Tag/Memo/Note | | ---- | | 0x | ZRX | Ethereum | | | 1inch | 1INCH | Ethereum | | | AMP | AMP | Ethereum | | | API3 | API3 | Ethereum | | | Aave | AAVE | Ethereum | | | Alchemy Pay | ACH | Ethereum | | | Algorand | ALGO | Algorand | Note | | Ankr | ANKR | Ethereum | | | Ape Coin | APE | Ethereum | | | Arbitrum | ARB | Arbitrum | | | Audius | AUDIO | Ethereum | | | Avalanche | AVAX | C-Chain | | | Axie Infinity | AXS | Ethereum | | | Basic Attention Token | BAT | Ethereum | | | Binance Coin | BNB | BNB Smart Chain | | | Bitcoin | BTC | Bitcoin | | | Bitcoin Cash | BCH | Bitcoin Cash | | | Cardano | ADA | Cardano | | | Cartesi | CTSI | Ethereum | |

Question 5

How to recognize a potential cryptocurrency scam or fraud?

Accepted Answer

Online fraud is globally on the rise and unfortunately, there are also many scams and frauds scheme active in the world of cryptocurrencies. As a rule of thumb, when something looks too good to be true, it often is too good to be true. Examples of this are websites or services offering exceptional returns or other investment opportunities that are unrealistic. Always be skeptical and suspicious if you are approached by any third party asking you to send cryptocurrencies. Moreover, beware that unless explicitly mentioned on our official channels, Finst is not affiliated with any third party offering any type of investment-related services.

To make you aware of these risks and to protect you as best as possible, we have drawn up a list of security tips and risks that you should be paying attention to when dealing with cryptocurrencies.

||| Warning: transactions involving cryptocurrencies are irreversible and funds sent on the blockchain can never be retrieved. We recommend you to always do your own research (DYOR) before transacting on the blockchain. As a general rule, you should never send cryptocurrency to any third party, even if you think that this party can be trusted. You are solely responsible for all transactions performed to and from your Finst account.

The following overview is not exhaustive and is only intended as an indication.

|| Security measures to protect your Finst account and your assets:

Never share the login details of your Finst account

Question 6

Can I withdraw cryptocurrencies from my Finst wallet?

Accepted Answer

Yes, you can withdraw your cryptocurrencies to other exchanges or your personal wallets. Please note that some cryptocurrencies are in trading-only mode and cannot be deposited or withdrawn at this time. You can find more information about how to withdraw your cryptocurrencies from your Finst wallet here.

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