Question 1

How to deposit cryptocurrencies to my Finst wallet?

Accepted Answer

Transferring cryptocurrencies to your Finst wallet is easy and free:

Log in to your Finst account and click on the “Deposit” button on the market page
Search the crypto you want to deposit and click on it
Carefully read the deposit requirements and warnings, and click the copy icon next to your wallet address
Paste the address (and other details if applicable) into the platform or wallet from which you want to deposit. Do not type the address manually to avoid any mistake.

Question 2

How to withdraw (send) cryptocurrencies to an external wallet?

Accepted Answer

Finst supports withdrawals for a large selection of cryptocurrencies. It is possible to send your crypto to different exchanges or personal wallets. Please note that, due to laws and regulations, it is only possible to transfer cryptocurrencies to a wallet address that belongs to you.

Before you can withdraw cryptocurrencies, you need to whitelist an external wallet address and add it to your address book from the settings page of your account. Once this step is completed, you can withdraw your cryptocurrencies by following the steps below.

||| Warning: Withdrawals made through an unsupported network will result in the permanent loss of your cryptocurrencies.

1) Log in to your Finst account 2) Select the asset you want to withdraw and click “Withdraw” on the asset page 3) Enter the quantity you want to withdraw 4) Select the address where you want to send cryptocurrency and click continue 5) Preview the transaction details and applicable withdrawal fees and click confirm

Your cryptocurrencies should arrive within a few minutes up to several hours depending on the asset and network activity. Please note that, once confirmed, withdrawal requests cannot be cancelled.

Question 3

Can I withdraw cryptocurrencies from my Finst wallet?

Accepted Answer

Yes, you can withdraw your cryptocurrencies to other exchanges or your personal wallets. Please note that some cryptocurrencies are in trading-only mode and cannot be deposited or withdrawn at this time. You can find more information about how to withdraw your cryptocurrencies from your Finst wallet here.

Question 4

How do I verify an external wallet?

Accepted Answer

To comply with applicable laws and regulations, we may require you to perform additional ownership verification regarding your external wallet prior to withdrawing cryptocurrencies.

To ensure that you control the wallet where you wish to send cryptocurrencies to, we need to receive a screenshot where the address of your external wallet is clearly visible. Please make sure that, at least the first and last letters/digits of your external wallet address are visible, otherwise the verification will fail.

You can send us your proof of ownership by chat or email at support@finst.com. In general, your documentation will be reviewed within 1 business day, although it may take longer in some cases.

Question 5

How can I contact the customer service?

Accepted Answer

Our customer service is comprised of crypto experts which can be reached between Monday-Friday and 9h00 to 18h00.

You can contact us by:

Live chat
E-mail: support@finst.com
Phone: +31 (0)2 02 41 71 61

Question 6

Is Finst hiring?

Accepted Answer

We are always looking for talents to join us and help us shape the crypto world. You can find all our open positions on our career website.

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